The challenge to supervisors

Some say that being a supervisor is the toughest role. At the coal face and needing quick responses, the supervisor needs a clear understanding of roles and responsibilities, techniques for influencing and motivating, systems for planning and organising, and a sprinkle of discipline and control procedures thrown in also. Supervisors are real all rounders and must lead, motivate, communicate, delegate and make decisions often in the absence of a management structure due to the nature of some shift hours. We take a practical look at all the issues.

General Areas:

• What is the Role in the Modern Environment
• Defining Responsibilities
• Techniques for Leadership
• Good Days & Bad Day Approaches
• The 'Up Down & All Around' Style � Managing Environments
• Negotiating Strategies
• Planning, Organising, Deciding & Reporting
• Discipline and Assertiveness

Contact us with your specific requirements.